• Due to the perishable nature of our products, Red Ribbon Pretzel Company does not accept returns.
  • There are no returns or exchanges.
  • Circumstance pending, Red Ribbon Pretzel Company will issue a credit or re-ship your order.
  • If, for some reason, you are not satisfied with your purchase, please contact our Customer Service Team within 2 days of receiving your order, and we will make every effort to ensure that you are happy with your Red Ribbon Pretzel Company experience.


Orders may not be cancelled within two business days of the ship or pick-up date. For order cancellation or modification requests, please contact our Customer Service Team or call us at (973) 310-3986 immediately. We will do our best to accommodate your needs, however, such requests may not be possible due to the order processing schedule.